FAQ
APPOINTMENT
Booking an appointment is simple. You can:
- Provide your brief information on our Contact Us page, and our team will get in
touch with you. - Call our office during business hours, and our staff will help you schedule.
Contacting your Wellness Guides is easy. You can:
- For all emergencies, always call 911 or go to the nearest emergency room.
- Send a message through the patient portal. (Our providers check messages frequently
throughout the day during regular business hours.) - Reach out to our staff for assistance.
Yes. All patient information is protected by HIPAA regulations. We prioritize your privacy
and confidentiality in every interaction.
We’re happy to offer same-day appointments whenever our providers’ schedules allow.
Our staff will be happy to help.
No, we do not take walk-ins.
Yes, we do. Your first appointment is usually in person, though exceptions may be made
in certain cases. For patients prescribed controlled substances, at least one in-person visit per year is required. Telehealth appointments
simply require a stable internet connection — please note that visits cannot be conducted
from a moving vehicle.
A parent must be present for a minor’s appointment, and the minor patient must also be
present for the appointment.
We understand that schedules can change. Since your appointment time is set aside just
for you, we ask that you let us know at least 24 hours in advance (during business hours) if
you need to cancel or reschedule. This helps us offer that time to another patient who may be
waiting. Missed appointments or late cancellations are subject to a $50 fee (Medication
Management) and an $85 fee (Therapy).
INSURANCE & PAYMENT
Yes, IPS accepts most major insurance plans. Our team can help verify your coverage.
We offer self-pay options and can discuss payment plans to ensure access to care.
Coverage varies by plan. We recommend contacting your insurance provider, and our
billing team is also available to help clarify your benefits.
Sorry, we do not accept these plans.
TREATMENT
We offer:
- Comprehensive psychiatric evaluations
- Medication management
- Individual therapy (CBT, supportive therapy, etc. — only for established patients)
- Specialized services such as TOVA testing for ADHD and Spravato (esketamine)
treatment for depression
At IPS, we take a whole-person approach, combining medical expertise with
compassionate therapy and supportive care. Our providers collaborate as a team to ensure the
best outcomes for our patients.
Yes. We have providers trained to support children, teens, and their families through
challenges such as ADHD, anxiety, depression, and behavioral concerns.
No. Neuropsychological evaluations are done by psychologists; we do not provide these
evaluations.
Your provider will guide you based on your evaluation. Some patients benefit from
therapy alone, others from medication, and many from a combination of both.
The length of treatment depends on your needs and goals. Some people benefit from
short-term support, while others continue with long-term care.